Pour une réponse rapide ? contactez-nous via
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Pour une réponse rapide ? contactez-nous via
+4917647159315
Please read these Terms & Conditions ("Terms") carefully. By accessing or using Sell-Fisrt, you agree to be bound by these Terms.
If you access the Sell-Fisrt platform from the domains: Sell-Fisrt.dk, Sell-Fisrt.eu, Sell-Fisrt.nl, Sell-Fisrt.ie, sell-first.com, sell-first.fr, or sell-service.de, you are contracting with the following entity:
Sell-Fisrt
Niendorder Strasse 43
22529 Hamburg
Germany
USt-ID-Nr.: DE 332972034
All notices should be sent to: contact@sell-first.com
If an Organiser uses our Services for events with paid tickets, Sell-Fisrt's Merchant Agreement and Organiser Refund Policy Requirements also apply.
By agreeing to these Terms & Conditions, you acknowledge that you have read the Privacy Policy and Cookie Statement. These documents apply to all Users.
Sell-Fisrt may occasionally provide Users with services not described in these Terms & Conditions. These Terms still apply to such services unless a separate, signed contract explicitly states otherwise.
These Terms constitute a legally binding agreement between you and Sell-Fisrt, outlining your rights and responsibilities while using our Services. If you are using the Services on behalf of another person or business, you agree that these Terms also apply to that party.
Sell-Fisrt provides the following services:
Complete descriptions of specific services can be found on the relevant Sell-Fisrt websites.
Sell-Fisrt does not create, organise, or own the events listed on its platform. The Organiser is solely responsible for ensuring that the event page and the event itself comply with all applicable laws, and that any products and services offered on their event page are delivered as described.
Sell-Fisrt collects payments made by Consumers via third-party payment service providers and passes these payments to the Organiser, as defined in the Merchant Agreement.
Orders will be processed once the User’s billing information has been verified. The User will receive an email confirmation of a successfully processed order shortly after the transaction is completed.
If the User does not receive an email confirmation or encounters an error message or service interruption after submitting payment information, it is the User’s responsibility to confirm with Sell-Fisrt whether the order has been placed. Users can do this by contacting our customer support or emailing us at contact@sell-first.com.
Some tickets may be offered on a subscription basis. All subscription tickets are automatically renewed at the end of the relevant subscription period unless otherwise stated.
By subscribing to subscription tickets, Consumers agree to the relevant Organiser’s subscription terms.
All subscription tickets are prepaid. Collection of the subscription fee for the following subscription period will occur before the expiry of the current subscription period. When ordering a monthly subscription, the initial payment will cover the period from the date of purchase until the last day of that month. Subsequently, monthly subscription payments are collected on the 1st of every month. In cases where the initial payment is less than 0.30 GBP / 0.50 EUR / 3 SEK / 2.50 DKK / 3 NOK, the amount will be rounded up to these values. For example, if a Consumer subscribes on April 8th for a one-month subscription, the initial fee will cover the period from April 8th to April 30th, and the next subscription fee for the period beginning May 1st will be automatically collected on May 1st. Prior to an automatic collection of the subscription fee for the following period, Sell-Fisrt will send an email notification to the Consumer.
Organisers may change the pricing of subscription tickets at any time. If a price change occurs, the Organiser will notify the Consumer in advance via email, using the address provided during the initial subscription purchase. If the Consumer does not accept the price change, they may cancel their subscription as described in Section 4.3. Consumers may cancel their subscription within 14 days of the initial purchase.
Consumers hereby authorise Sell-Fisrt to charge or debit their payment card or other account for the face value of any tickets purchased, as well as any fees or other charges (such as taxes) that may be due in connection with any transactions requested through Sell-Fisrt. If a ticket is purchased on a subscription basis, Consumers also authorise Sell-Fisrt to charge or debit their payment card or other account for the subscription fee, any fees associated with automatic renewal, and any other charges (such as taxes) related to transactions requested through Sell-Fisrt.
Sell-Fisrt tickets can represent goods, tokens, services, or traditional tickets. Tickets will always be distributed in electronic format to the email a User provides during the purchase.
Sell-Fisrt will send a receipt to the User’s email immediately after purchase. If a User has not received the tickets one hour after purchase, the User can contact Sell-Fisrt support.
Users must print their tickets and bring them to the event, unless the organiser has stated otherwise. For larger events, the organiser can choose to use Sell-Fisrt’s scanners, which enable mobile tickets as well.
If a User does not inform us of the non-receipt of tickets within a reasonable time (at least 72 hours before the event), we will have no liability to the User. Physical delivery of tickets, where available and applicable, is subject to the delivery company’s terms.
Information provided to Sell-Fisrt by Users or collected by Sell-Fisrt is governed by our Privacy Policy.
No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, Sell-Fisrt cannot guarantee or warrant the security of any information you transmit to Sell-Fisrt, and you do so at your own risk. Sell-Fisrt does not guarantee the security of the portal or the services, or the prevention from loss of, alteration of, or improper access to your account information or data.
As an Organiser, you agree to comply with all applicable laws regarding the collection of consumer information, as well as any related policies posted on the Services.
These Terms remain in effect until they are terminated. When this agreement is terminated by either party, these Terms will generally no longer apply. However, certain provisions will at all times remain applicable to both Users and Sell-Fisrt. (See below)
Sell-Fisrt may at any time terminate a User’s right to use the Services if the User violates these Terms, misuses or abuses the Services, or if permitting the use of the Services would violate any applicable laws or expose Sell-Fisrt to legal liability.
If a Consumer opted to pay for tickets on a subscription basis and fails to pay one or more instalments when due, as a result of the expiration of the Consumer’s payment method, insufficient funds, or otherwise, the Consumer will remain liable for any and all subscription fees due, as well as any costs that Sell-Fisrt and/or the Organiser incur in collecting any amounts the Consumer failed to pay in connection with the relevant subscription ticket, including attorney and collections fees. Sell-Fisrt may also suspend or terminate the Consumer’s subscription.
Sell-Fisrt may at any time decide to stop offering the Services, in full or in part. We will use reasonable efforts to give Users notice of such termination. Users agree that Sell-Fisrt is not liable to them or third parties as a result of terminated access to the Services.
Unless otherwise stated in a separate agreement, a User may terminate access to the Services and the applicability of these Terms by deleting his or her account.
Consumers without a registered account may terminate these Terms at any time by ceasing to use the Services. As long as Consumers continue to access the Services, these Terms remain in effect.
All subscription tickets are prepaid, and subscriptions run until terminated. A Consumer may cancel a new subscription after five (5) months with a notice period of the current payment month plus one (1) month, unless otherwise stated by the Organiser during the purchase and/or in the confirmation email. Outside of the initial binding period, a Consumer can cancel their subscription with a notice period of the current payment month plus one (1) month. For example, if the Consumer cancels the subscription on May 16th, the Consumer’s subscription will run until June 30th (current payment month = May 15th - May 31st + one month = June 1st - June 30th).
The Consumer will have continued access to all events covered by the subscription ticket for the remainder of the paid subscription period, but the Consumer will not receive a refund of any subscription fees paid. After termination of the Consumer’s subscription, the Consumer will continue to owe any accrued amounts due under these Terms that have not yet been paid. The Consumer acknowledges and agrees that termination of the subscription is the Consumer’s sole recourse if they have any dissatisfaction, issue, or concern related to the events covered by the subscription ticket, the Services, or these Terms, including subscription fees, applicable taxes, or billing methods, or any changes thereto.
Any provisions that by their nature should survive termination of these Terms will do so.
Users agree to cover Sell-Fisrt if their use of the Services causes Sell-Fisrt to face legal or other claims or expenses.
Users hereby agree to release Sell-Fisrt from any damages and losses arising out of a dispute between Users and a third party (including other Users) in connection with events listed on the Services or the Services themselves.
Users agree to indemnify and hold Sell-Fisrt and its representatives harmless from any and all damages or losses that result from any claim, suit, or other proceeding made by any third party relating to Users’ breach of these Terms, use of the Services in violation of these Terms, or breach of applicable laws and regulations.
Sell-Fisrt strives to provide the Services as expected by the Users, but certain things cannot be guaranteed.
The Services are provided “as is.” Sell-Fisrt expressly disclaims all warranties of any kind. Sell-Fisrt makes no warranty that the Services will meet a User’s requirements or be uninterrupted, secure, and error-free.
Users agree that Sell-Fisrt has no control over and cannot guarantee the quality, accuracy, safety, or legality of any event or Content provided by Users.
Sell-Fisrt is not responsible for any liability arising from acts or omissions by any third party that Sell-Fisrt requires to provide the Services.
Consumers understand that certain events may carry intrinsic risk, and that participation in those events implies voluntary acceptance of those risks.
The foregoing disclaimers apply to the maximum extent permitted by law.
To the extent permitted by applicable laws, Sell-Fisrt and entities associated with Sell-Fisrt’s provision of Services will not be liable to Users or third parties for any damages.
Any warranty or right that by law cannot be excluded or limited is not excluded or limited by these Terms. Only those liability limitations which are lawful in your jurisdiction will apply.
Sell-Fisrt grants Users a limited, non-exclusive, non-transferable, revocable right to use our Services in their capacity as either Consumer (to discover and attend events) or Organiser (to create events and sell tickets).
Organisers’ and Consumers’ use of the Services must comply with these Terms and any applicable laws.
Users agree that they will not copy or create derivatives of the Services, reverse engineer any part of the Services, use the Services for any commercial purposes not explicitly specified, remove or alter any proprietary notices on the Services, or in any way interfere with or disrupt the Services.
Users agree that all Site Content may be protected by copyrights, trademarks, or other intellectual property laws. Sell-Fisrt may own the Site Content or portions of the Site Content may be made available to Sell-Fisrt through arrangements with third parties.
Site Content included in or made available through the Services is the exclusive property of Sell-Fisrt and is protected by copyright laws. Users agree to use the Site Content only for purposes permitted by these Terms and any applicable laws. Any rights not expressly granted herein are reserved.
The trademarks, service marks, and logos of Sell-Fisrt used in connection with the Services are registered and unregistered trademarks or service marks of Sell-Fisrt. Other company, product, and service names used in connection with the Services may be trademarks or service marks owned by third parties.
Users do not have a license or right to use any displayed Trademark without prior written consent from Sell-Fisrt.
The Trademarks may not be used to disparage Sell-Fisrt or any third party or in a manner that may damage any goodwill in the Trademarks.
Use of any Trademarks as part of a link to or from any site is prohibited without Sell-Fisrt’s prior written consent.
All goodwill generated from the use of any Sell-Fisrt Trademark will inure to Sell-Fisrt's benefit. A number of issued and pending patents apply to the Services. Site Content may also be protected by copyrights owned by Sell-Fisrt and/or third parties. Users that copy portions of the Services are in violation of these patent rights and copyrights.
If you are an Organiser, you represent and warrant to us that:
If you are a copyright owner or represent a copyright owner and you believe that any content on the Sites infringes your copyrights, you may submit a notice to contact@sell-first.com.
The Site Content is not for commercial use by the Users. Users have no right to and agree not to use any Site Content for their own commercial purposes or to use any means to extract data from the Site(s).
It is free for Users to create an account, list an event, or access the Services. However, sale of paid tickets, hereunder subscription tickets, and registrations carries a fee. Fees may vary based on individual agreements between Sell-Fisrt and certain Organisers.
Organisers may choose to pass the fees along to Consumers, in which case these will be shown as “Fees” on the applicable event page. Organisers may also choose to instead absorb the fees into the ticket or registration price and pay these fees out of gross ticket proceeds.
Consumers may be charged other fees including taxes, ticket insurance, etc. Therefore, the total fee paid by Consumers may be different from the fees charged by Sell-Fisrt to the applicable Organiser or the standard fees described on the Services to Organisers.
Sell-Fisrt does not control or have information about fees charged by an individual User’s bank or credit card company. Users must check with their bank or credit card company in order to understand all applicable fees, surcharges, and currency conversion rates prior to transacting on Sell-Fisrt.
If you wish to transfer tickets to an event you have purchased on Sell-Fisrt, please follow the instructions on the "How do I transfer tickets to a friend?" page.
All ticket transactions are between an Organiser and respective Consumers. Therefore, Consumers must contact the applicable Organiser with any refund requests. You can find help with getting a refund here.
Consumers that receive a refund must discard any previously delivered ticket(s) and not use it to attend events for which the ticket is issued. Violating this constitutes fraud. Organisers are expected to follow all applicable procedures to verify the validity of tickets. Sell-Fisrt will not be held liable for any costs arising from a failure by Organisers to check the validity of tickets or for any costs and damages arising from fraud or purchase of tickets via non-official means.
Before purchasing tickets, it is the Consumer’s responsibility to carefully review all aspects of events covered by such tickets, including event restrictions, dates, pricing, and charges. Sell-Fisrt will not issue any refunds for any lost, stolen, destroyed, or damaged tickets, or under any other circumstances except in the limited cases explicitly described in this Agreement. If Sell-Fisrt terminates a subscription ticket, the Consumer must immediately stop using such ticket and/or attending events covered by such ticket. However, if the Consumer has subscribed to and paid for a subscription ticket, and Sell-Fisrt and/or Organiser terminates or cancels such ticket before the end of a paid subscription period, or Sell-Fisrt terminates Consumer's account before the end of a paid subscription period for reasons other than Consumer's breach of these Terms, Sell-Fisrt will refund a prorated portion of the applicable subscription fee corresponding to the portion of the paid subscription period for which our action caused Consumer not to have access to the events covered by the subscription ticket. If Sell-Fisrt terminates or cancels Consumer's subscription ticket because Consumer breached these Terms, Consumer will not be entitled to any refund.
Even if a refund is issued by Organiser, Sell-Fisrt’s Fees will be deducted from the refund amount, regardless of whether the fee is included or excluded from the ticket price. The Consumer may apply for a refund prior to the event in question provided that tickets for the event remain on sale. The Consumer may apply for a refund of a subscription ticket prior to the beginning of the subscription period provided that the subscription tickets remain on sale. Acceptance of refunds is determined by the Organiser's refund policy and it is the Consumer’s responsibility to check this policy with the Organiser prior to purchasing any ticket.
Should an event be cancelled, the Organiser of the event will inform the User prior to such cancellation and will refund to the User the ticket price minus the Sell-Fisrt Fee. However, for subscription tickets, cancellation of one or more events covered by such ticket will not entitle the Consumer to a refund of the subscription fee or any part thereof. The Organiser of an event covered by a subscription ticket will inform the Consumer prior to any cancellation or change of the events covered by such ticket.
Notwithstanding anything to the contrary in these Terms, any and all claims for refunds become obsolete three (3) years from the time where such claim arose.
Sell-Fisrt requires Users to register for an account in order to access certain features and functionality. If a User has no account at the time of purchase, Sell-Fisrt will create an account for the User. Users are aware and accept that when a Sell-Fisrt account is created, a public profile is also created. Users are aware and accept that they can opt out of this by accessing Account settings.
Users agree to follow certain rules when creating an account, including the following:
All Content is the sole responsibility of the person from whom such Content originated. Sell-Fisrt does not control and is not responsible for user-submitted Content and that by using the Website, you may be exposed to Content that is offensive, indecent, inaccurate, misleading, or otherwise objectionable. Furthermore, the Site may contain links to other websites, which are completely independent of Sell-Fisrt.
We make no representation or warranty as to the accuracy, completeness or authenticity of the information contained in any linked Site. Likewise, Sell-Fisrt makes no representation or warranty as to the accuracy, completeness or authenticity of the information contained in any such Content posted on, transmitted through, and available through the Site.
Users of the Site bear all risks associated with the use and/or reliance upon any Content, and/or the representations made therein, and under no circumstances will Sell-Fisrt be liable in any way for any Content or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed or otherwise made available via the Site.
You acknowledge that Sell-Fisrt does not prescreen or approve Content prior to posting. Sell-Fisrt makes no representations and/or warranties to any of the claims made in any posting on reviews and comments, personal profile, listings, postings, descriptions, messages, group discussions, guides, and message boards or otherwise of any Content, by any user.
And further, as to Content:
Sell-Fisrt reserves the right to investigate and take appropriate legal action in its sole discretion against anyone who violates this provision, including without limitation, removing the offending communication from the Site and terminating the membership of such violators. The following is a partial list of the kind of Content that is illegal or prohibited on the Site:
Sell-Fisrt may use certain User content, included but not limited to a User’s name, logo, event picture, to identify them as a Sell-Fisrt customer both on the Services and in promotional materials.
Sell-Fisrt may preserve User Content and account information and disclose these if required to do so by law, to comply with legal process, to respond to claims that any User Content violates the rights of third parties, to enforce these Terms, or to protect the rights and safety of Sell-Fisrt, its users, and its representatives.
Sell-Fisrt may send notices to Users via emails registered in Sell-Fisrt’s records. Sell-Fisrt may also provide notices of changes to these Terms or other matters by displaying notices or links to notices on the Services.
Notices to Sell-Fisrt can be sent to contact@sell-first.com.
Sell-Fisrt reserves the right to modify these Terms from time to time. If these changes are considered material, Sell-Fisrt will inform the Users by posting the changes on the Services or sending emails or messages to the Users.
Users are responsible for staying up to date with the posted changes. Continued use of the Services following any changes constitutes acceptance of those changes and the updated Terms.
Sell-Fisrt cannot guarantee availability of certain product features or functionality. Sell-Fisrt reserves the right to modify or discontinue any part of the Services or the entire Service.
Sell-Fisrt may freely assign these Terms and Sell-Fisrt’s rights and obligations under these Terms to an affiliate or another entity without consent or approval by the Users.
These Terms govern the use of Sell-Fisrt Services and constitute the entire agreement between Users and Sell-Fisrt.
In the event of a conflict or inconsistency between the Sell-Fisrt Terms and conditions and the terms of other parties, including but not limited to payment processing partners and any other service providers, the Sell-Fisrt Terms and conditions shall prevail.
These Terms supersede any prior agreements or communications other than a written agreement for Services between a User and Sell-Fisrt relating to a specified event(s).
This Agreement shall be governed and construed in accordance with the applicable law of the country where the Sell-Fisrt entity is registered, as stated in article 1.2 of this document, and parties hereby submit themselves to the exclusive jurisdiction of the Courts in the countries stated above in respect to any claim (including non-contractual disputes or claims).
Users acknowledge and agree that Sell-Fisrt does not control and is not responsible for the availability of any external websites or resources that may be linked to by Sell-Fisrt or other Users.
Sell-Fisrt is not responsible or liable for any Content or other materials on such websites/resources or any damages or losses related to them, even where such websites/resources are connected with Sell-Fisrt partners or third-party service providers.
Sell-Fisrt shall not be responsible for any delay in, or failure of, the Service or the internet due to any occurrence commonly known as “force majeure,” including war, riots, embargoes, terrorism, strikes, or other concerted acts of workmen (whether of Sell-Fisrt or others) casualties or accidents, or any other causes, circumstances, or contingencies beyond Sell-Fisrt’s, which prevent or hinder the performance of Sell-Fisrt of any of its obligations hereunder.
Failure by Sell-Fisrt to enforce any part of these Terms does not constitute a waiver of Sell-Fisrt’s right to enforce the Terms at a later point.
Any provision of these Terms that is found to be unenforceable will be limited to the minimum extent necessary. Other provisions of these Terms will remain in full force and effect.
Section titles and numbering in these Terms has no legal effect. Sell-Fisrt may freely assign any of its rights and obligations under these Terms. The Terms may be translated into other languages. If there is a conflict between the English version and a translated version, the English version will have precedence.
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